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Workplace Violence: How to Manage Anger and Violence in the Workplace Training Materials

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Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this workshop takes a comprehensive look at workplace violence: how to prevent it on an individual and an organizational level, and how to respond to it if it does occur.

This three-day course will help you teach participants how to:
- Understand what workplace violence is
- Identify some warning signs of violence
- Understand the cycle of anger
- Understand Albert Bandura’s behavior wheel and how it applies to anger
- Use a seven-step process for managing their anger and others’ anger
- Have better communication and problem solving skills, which will reduce frustration and anger
- Develop some other ways of managing anger, including coping thoughts and relaxation techniques
- Use the nine components of an organizational approach to managing anger, including risk assessment processes
- Act if a violent incident occurs in the workplace, on both an individual and organizational level

Learn more... Course Outline 

 

Target Audience

Our courseware is primarily purchased by five types of trainer; HR managers, corporate trainers, private training firms, educational institutions, or private consultants. The target audience varies on the instructor and the type of training required by a particular organization.

The students for this course are usually workplace staff or managers involved in workplace training.

Prerequisites

No previous experience or training in workplace violence is required, though students should possess basic numeracy and literacy and ideally have a basic understanding of using computers and software applications, such as Microsoft Word.

What You Actually Receive
  • Student Workbook Customizable. Can be opened in Word and you can make any change you like. 1
  • Instructor Guide Customizable. Offers additional instructor information. 2
  • Ice Breakers and Activities Customizable. Choose from a folder filled with with activities to use in the classroom. 3
  • Pre-Assignment Customizable. Evaluate your participants prior to the training and gain valuable insight to their expectations,   needs and current understanding of the subject matter. 4
  • Course Outline Customizable. Detailed course outlines help you stay on track. 5
  • PowerPoint Slides Customizable. We’ve even done your presentation slides for you. 6
  • Recommended Reading Lists Customizable. Provide you students with a summary of additional materials on the subject matter. 7
  • Promotional Advertorial Customizable. Advertise your training internally or externally with these detailed sell sheets. 8

Courseware.co.uk is the only European organization authorized to sell Velsoft courseware. Velsoft Courseware offers training material as a customizable product and does so in a way that differentiates it in the workplace learning and performance market. Velsoft sells ‘courseware’. The term courseware has been around for years but, because of the Internet, courseware as a product has become a growing, preferred method of purchasing instructor-led training material. Courseware (short for course material in a software format) is considered software. In particular, it is software designed to eliminate prep time by providing proven, pre-written courses in an electronic format. The electronic aspect offers several key advantages such as instant access and customizable flexibility so the trainer can ‘localize’ the content.
 
As an instructor, you simply open this Workplace Violence: How to Manage Anger and Violence in the Workplace course material in Microsoft Word (or any word processing program). You have the rights (for your location) to edit the content to suite you or your students’ needs. Instantly you have your course… we have saved you hundreds of hours, thousands of dollars and given you the confidence to walk into the classroom. All you do is simply print-on-demand as many course workbooks as you need – when you need them.

You Also Receive
  • Customizable Rights are given on a per site location to edit the content to suit the training needs or corporate environment. 1
  • Instantly Available Courses are instantly available as a download or can be shipped on CD. 2
  • Proven Velsoft courses are used every day by thousands of trainers in countries all over the world.

    Before release, each Velsoft course is tested in the classroom and sent to beta testers. Some courses are also tested at St. Mary’s University via Kay Parker (for more detail see the last step in section titled How Courseware is Created).     3
  • Easy to use All courses and materials are easily opened in Microsoft Word or any word processing program. 4
  • Print-on-demand Instructors only print what they need, when they need it. 5
  • Flexible Instructors can easily remove sections, combine courses, ‘localize’ examples, add new content, etc. 6
  • Unlimited number of users Rights are sold on a per location basis. Each location is permitted to use the material with as many staff at the location as they like (including future training). 7
  • No annual renewal fees Organizations are not required to pay renewal fees. 8
  • Unlimited re-printing rights Ongoing use means organizations are not limited to the number of times they can reprint the course material. 9

Workplace Violence: How to Manage Anger and Violence in the Workplace Training Outline

Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

What is Workplace Violence? To start the workshop, we will examine what workplace violence is, the cycle of violence, and some warning signs.

Understanding the Behavior Wheel During this session, we will look at Albert Bandura’s behavior wheel and we will explore how it applies to violence and anger.

The Anger Management Process Dr. Lynn McClure, an anger management specialist, has identified a seven-step process to manage anger (yours or someone else’s). We will examine this process in detail through a lecture and through role play presentations.

Communicating Better Communicating effectively can often help prevent people from getting angry. We will explore some key communication skills, including a four-step assertive message, listening skills, questioning skills, and three keys to unlock the best in people.

Basic Problem-Solving Tools Being an effective problem solver is another way a person can help prevent anger. We will spend most of the afternoon of Day One looking at a three-phase problem solving model and a problem solving toolkit. Participants will then apply these skills to a case study and to a personal problem.

Other Ways of Managing Anger During this session, participants will discover some ways to manage their own anger, including coping thoughts, strategies to unwind, and relaxation techniques.

A Systems Approach The second day of the workshop will focus on how an organization can plan to prevent workplace violence, using Norman Keith’s nine stage plan as a framework.

Developing a Policy and Program A properly implemented violence policy and program is crucial to preventing workplace violence. We will look at both the policy and the program in detail.

Risk Assessment A risk assessment will help the organization identify possible security and safety concerns. We will look at a five-step plan that any organization can use to assess these risks. Participants will apply this plan to a case study.

Hiring Practices During this session, we will discuss some things that you can do at the hiring stage to help prevent workplace violence.

Workplace Design The physical environment of the workplace can contribute to, or help prevent, workplace violence. We will explore some of these considerations through a case study.

Workplace Practices and Procedures We will look at how training, Human Resources policies, staff management, and security measures can help make your workplace a safer place. Participants will then complete a case study to apply these ideas.

Security Systems and Personnel During this session, we will look at some things that a security system can be made up of, including security staff, access restrictions, surveillance cameras, and intercoms. Then, participants will design a security plan for the Acme Widgets Company.

Training Programs Training staff in some of the skills that we have learned, such as problem solving or communication, can also help prevent violence. We will learn about an eight-step plan that can help participants identify, plan, and implement training programs.

Developing Emergency Response Plans It is crucial that employees know what to do in case of an incident. We will discuss some incidents to be prepared for and we will discuss what an ERP should cover.

Program Review Constant review and re-evaluation are necessary to ensure your violence prevention program works. We will look at some components of this review and when it should be performed.

Developing a Threat Response Process For the third day of the workshop, we will work on developing a plan to respond to a violent threat or incident. We will use a fourteen stage plan developed by Drs. James Turner, Michael Gelles, and Chris Hatcher, as our framework. Participants will take on the role of the threat assessment team. They work on a single case study throughout the day.

The Immediate Response To begin the day, we will look at what to do when you are part of a violent incident.

Consulting with the Experts Depending on the situation, you may find that you need outside help. This session will discuss who should be brought in, when they should be contacted, and how they should be contacted.

Gathering Additional Information Once the basic facts have been gathered and outside experts have been consulted, the threat assessment team should determine what other information is necessary. This session will provide some things that should be considered.

Re-Evaluation During this session, we will look at two key processes that will help the threat assessment team determine their next steps.

Communication The next step in the threat response process is to establish a communication plan. We will give participants a template and some tips on communicating effectively.

Employee Interview Stages seven and eight in the threat response process involve talking to the violent person. We will look at how to plan and interview the person, and then participants will have a chance to role play an interview.

Risk Level Analysis At this stage, the threat assessment team will have gathered enough information to determine the severity of the threat or incident. We will look at a five-stage continuum that can help the team decide how to respond to the threat based on the severity level.

Review and Options Once the team has identified the severity level, a long term plan can be put into place. During this session, we will look at some options that can be used.

Analyzing the Impact Now that the threat has been dealt with, it is time to debrief the affected people. We will look at some people that will likely need follow-up and forms that follow-up can take.

Incident Response Checklist During this session, we will look at a checklist developed by Dr. Robert Turner that the threat assessment team can use throughout the threat response process.

Process Application To wrap up the day, we will review the case study presented at the beginning of the day and how it moved through the various steps of the threat response process.

Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

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