The Professional Supervisor Courseware and Training Materials

What's included?
What’s included?
Available for delivery as a download from our web server or provided on CD, this courseware package includes the following resources to make your trainer’s life much, much easier.

This courseware package includes:

	Student Manual. Fully customisable. May be opened in any wordprocessor and changed to meet your exact needs.
	Trainer manual. Fully customisable with additional information for trainers.
	Ice breakers and class activities. Fully customisable. Delivered as a folder full of activities for your students.
	Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.
	PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.
	Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.
	Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.

To get started, just open this ‘The Professional Supervisor’ training courseware in your favourite word processor. You can fully customise the materials to suit your exact learning needs and include your own branding. Your own tailor-made course, delivered ‘off-the-peg’ and saving you thousands of pounds in development time and man-hours. Just press print and the perfect learning experience is yours to deliver.

Course outline
Course outline

Introduction

In today’s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven’t had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues and their manager. Learning these skills can have a tremendous impact on an organization’s productivity.

Highlights of what participants will learn:

• Participants will understand the scope and nature of the supervisory position
• Participants will learn some ways to deal with the challenges of the role.
• Participants will recognize the responsibilities they have as a supervisor, to  their self, to their team and to their organization
• Participants will identify key techniques to help them plan and prioritize effectively
• Participants will acquire a basic understanding of and develop strategies for leadership, team building, communication, and motivation and what part they play in effective supervision.

Course contents

• Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
• Adjusting to Your Role To begin, participants will learn some key strategies for new supervisors. Then, they will discuss ways to ease the transition from employee to supervisor, and how to solve common problems.
• A Supervisor’s Responsibilities Next, participants will talk about their responsibilities to themselves, their employer, and their employees.
• Making Plans During this session, participants will learn how to use the urgent-important matrix to plan and prioritize. Participants will also be given a framework for planning.
• Setting Goals This session will help participants set SMART goals.
• Leadership To wrap up the first day, participants will look at different leadership models, including the Direction-Support model.
• The Situational Leadership Model During this session, participants will learn about Paul Hersey’s situational leadership model.
• Problem Employees Next, participants will brainstorm ways to deal with four types of employee problems: excessive complaining, laziness, hostility, and over-dependence.
• Synergy This session will begin looking at teamwork by exploring synergy: when the whole of the team is more than the sum of the parts.
• Trust Next, participants will discuss why trust is so important in a team environment, and how to build trust.
• Team Development This session will educate participants about Tuckman and Jensen’s four stages of team development, and how leaders can help teams at each stage.
• Communication During this session, participants will discuss what communication is, what can be a barrier to communication, how to engage in active listening, and how to ask good questions.
• The Communication Process This session will give participants a three-step model to use with employees who are agitated in some way (for example, excited, frustrated, or angry).
• Motivation Next, participants will talk about three approaches to motivation: the carrot, the whip, and the plant.
• Orientation During this session, participants will rate their company’s orientation and develop ideas for improvement to bring back to their workplace.
• Training This session will give participants some guidelines for effective training, whether they are the trainer or the trainee.
• Providing Feedback Giving feedback is one of the most important management tasks, yet many people find it a tricky area. This session will give participants some tools that they can use.
• Delegation Next, participants will learn about the degrees of delegation and common pitfalls.
• Dealing with Conflict This session will give participants a six-step model to resolve conflict, and a separate model to resolve problems. Then, concepts from the entire workshop will be practiced in a role play.
• Discipline To wrap up the workshop, participants will learn about various kinds of discipline and what to do if they have to fire an employee.
• Workshop Wrap-Up At the end of the third day, students will have an opportunity to ask questions and fill out an action plan

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