The ABCs of Supervising Others Courseware and Training Materials

What's included?
What’s included?
Available for delivery as a download from our web server or provided on CD, this courseware package includes the following resources to make your trainer’s life much, much easier.

This courseware package includes:

	Student Manual. Fully customisable. May be opened in any wordprocessor and changed to meet your exact needs.
	Trainer manual. Fully customisable with additional information for trainers.
	Ice breakers and class activities. Fully customisable. Delivered as a folder full of activities for your students.
	Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.
	PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.
	Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.
	Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.

To get started, just open this ‘The ABCs of Supervising Others’ training courseware in your favourite word processor. You can fully customise the materials to suit your exact learning needs and include your own branding. Your own tailor-made course, delivered ‘off-the-peg’ and saving you thousands of pounds in development time and man-hours. Just press print and the perfect learning experience is yours to deliver.

Course outline
Course outline

Introduction

This two-day workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few weeks as a boss, whether they are a team leader, a project manager or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement.

Highlights of what participants will learn:

• Help clarify roles and responsibilities of the new job;
• Adjust to the new role with confidence and an assurance they can handle the position;
• Develop their communication skills in listening, asking questions, and giving feedback to employees;
• Develop a technique for making sure they give employees instructions that are clear and understood;
• Identify some techniques to deal with employee challenges such as hostility, complaints, and laziness;
• Recognize the importance of being visible and available to employees;
• Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.

Course contents

• Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
• Pre-Assignment Review To begin, participants will discuss their pre-assignment in small groups.
• Making the Transition Next, participants will discuss how their role will change when they become a supervisor. They will also work on developing solutions to common concerns of new supervisors, such as, “How do I make sure employees recognize my new role and respect my position as a supervisor?“
• Responsibilities of a Supervisor During this session, participants will explore their three main areas of responsibility. They will also work through two case studies.
• Setting Goals This session will help participants set some SMART goals to help them succeed as a supervisor.
• Planning for Success Next, participants will discuss the value of short and long range planning.
• Listening Skills During this session, participants will learn about and practice active listening skills.
• Asking Questions This session will help participants develop another key communication skill: asking good questions.
• Giving Feedback Giving feedback is one of the most important skills for a supervisor, yet it can be the trickiest and most difficult management task. This session will help participants master this invaluable skill.
• Ask for What You Want Next, participants will learn some ways to ask for what they want, whether it’s more staff, better resources, or a pay raise.
• Giving Instructions This session will give participants five keys to giving good instructions.
• Orders, Requests, and Suggestions During this session, participants will learn about these three specific types of instructions.
• Managing Conflict Unfortunately, supervisors are often called in to mediate conflicts. Participants will learn two different processes for managing conflict, and then they will practice those processes during a skill building exercise.
• Dealing with Difficult Employees Next, participants will discuss how to deal with four common types of problem employees: the over-dependent employee, the lazy employee, the hostile employee, and the chronic complainer.
• Dealing with Others This session will give participants some general tips to remember when dealing with others, including power talk and the rules of likeability.
• The Reciprocal Quality of Relationships To wrap up the day, participants will explore their personal network and how to be a positive influence in it.
• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan

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