Courseware and Training Materials

What's included?
What’s included?
Available for delivery as a download from our web server or provided on CD, this courseware package includes the following resources to make your trainer’s life much, much easier.

This courseware package includes:

	Student Manual. Fully customisable. May be opened in any wordprocessor and changed to meet your exact needs.
	Trainer manual. Fully customisable with additional information for trainers.
	Ice breakers and class activities. Fully customisable. Delivered as a folder full of activities for your students.
	Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.
	PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.
	Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.
	Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.

To get started, just open this ‘Team Building: Developing High Performance Teams’ training courseware in your favourite word processor. You can fully customise the materials to suit your exact learning needs and include your own branding. Your own tailor-made course, delivered ‘off-the-peg’ and saving you thousands of pounds in development time and man-hours. Just press print and the perfect learning experience is yours to deliver.

Course outline
Course outline

Introduction

Success as a manager can often depend on how well the team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If participants want to develop their team leadership skills and unleash the talent of their individual team members, this workshop is a practical look at current leadership practices that work.

Highlights of what participants will learn:

• Identify different types of teams;
• Build teamwork by recognizing and tapping into the twelve characteristics of an effective team;
• Promote trust and rapport by exploring their team player style and how it impacts on group dynamics;
• Recognize the key elements that move a team from involvement to empowerment and how to give these elements to their team;
• Develop strategies for dealing with team conflict and common situations;
• Understand how action planning and analysis tools can help their team perform better

Course contents

• Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
• Organizations Today To begin the day, we will look at how changes in organizations have affected teams.
• Types of Teams During this session, we will define the word “team” We will also look at some different team models, including traditional teams, task forces, and cyber teams.
• Team Norms This session will look at some of the benefits and pitfalls of teams. We will also establish some team norms: ground rules that a team can use to help them work together.
• Towers One way of looking at team development is the TORI model. Participants will experience this model through a fun exercise.
• Beckhart’s Activities Richard Beckhart said in 1972 that there are four activities a group should perform on a regular basis if they desire to grow into a team. Since researchers today still agree on these four activities, we will spend some time exploring each activity.
• The Four Stages of Team Development Every group of people, whether they are a team or just a group working together, grows and evolves. We will spend this session looking at Tuckman and Jensen’s four stages of team development: forming, storming, norming, and performing.
• Parker’s Characteristics The twelve characteristics of effective teams were developed by Glenn Parker, who has devoted his whole life’s work to studying teams. We will discuss each of them in detail through a combination of lectures, small group work, and case studies.
• Glenn Parker Team Survey During this session, participants will complete a survey constructed by Glenn Parker. This survey will help participants identify their team player style. Participants will then work in small groups to discuss the strengths and weaknesses of their style.
• The Trust/Relationship Model We will look at how trust impacts relationships through a lecture and small group work.
• Creativity This session will examine two types of thinking: lateral and vertical. We will also look at how these thinking models affect creativity.
• The Six Thinking Hats During this session, we will discuss Edward De Bono’s six thinking hats. Then, we will explore how these hats can help us in a team environment.
• Team Shaping Factors First, we will discuss the four factors that shape a team during a lecture. Then, participants will apply the knowledge to a case study.
• Problem Identification This session will demonstrate a key point of problem solving: you can’t fix it if you don’t know what is broken!
• Exploration, Analysis, and Evaluation Team problem solving needs a three-phase approach: exploration, analysis, and evaluation. We will look at this model through a combination of lectures and group work.
• Other Problem-Solving Techniques During this session, we will look at some other key problem solving tools, including the fishbone technique, the lasso, and force field analysis.
• Interventions This session will look at some common problems that teams face and some recommended solutions.
• Resolving Conflict Solving conflict in a positive way is key for building a strong team. This session will look at types of conflict and tips for resolving conflict. Participants will also take part in a role play to demonstrate the concepts learned.
• SWOT Analysis Performing an analysis of the team’s strengths, weaknesses, opportunities, and threats can be a great measuring stick. We will discuss how to perform such an analysis, and then participants will work in small groups to complete a case study.
• Developing Team Action Plans To wrap up the day, we will look at some planning tools that teams can use to help them grow and improve, including improvement plans and action plans.
• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and talk with the trainer

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