Microsoft Outlook 2010 Complete Courseware Courseware and Training Materials

What's included?
What’s included?
Available for delivery as a download from our web server or provided on CD, this courseware package includes the following resources to make your trainer’s life much, much easier.

This courseware package includes:

	Student Manual. Fully customisable. May be opened in any wordprocessor and changed to meet your exact needs.
	Student workbook. Fully customisable. Additional book includes series of practical tasks and review questions.
	Student workbook exercises. Fully customisable. Sample exercises to accompany the student workbook.
	Trainer manual. Fully customisable with additional information for trainers.
	Timetable and lesson plans. Fully customisable. Detailed timetable and plans ensure you deliver the best possible course.
	PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.

To get started, just open this ‘Microsoft Outlook 2010′ training courseware in your favourite word processor. You can fully customise the materials to suit your exact learning needs and include your own branding. Your own tailor-made course, delivered ‘off-the-peg’ and saving you thousands of pounds in development time and man-hours. Just press print and the perfect learning experience is yours to deliver.

Course outline
Course outline

Course contents: Foundation Level

• Getting Started — What is Microsoft Office Outlook 2010? — What’s New in Microsoft Office Outlook 2010? — Starting Outlook — The Outlook Interface — About the Notification Icon — Closing Outlook — Step-By-Step — Skill Sharpener
• Receiving E-Mail — Types of E-mail Accounts — Setting up an E-Mail Account — Modifying E-Mail Account Settings — Sending and Receiving E-Mail — Step-By-Step — Skill Sharpener
• Working with E-Mail Messages — About Outlook Folders — Opening Messages — Editing Messages — Deleting Messages — Step-By-Step — Skill Sharpener
• Printing E-Mail Messages — Print Commands — Choosing Print Options — Choosing a Print Preview View — Navigating Through Print Preview — Step-By-Step — Skill Sharpener
• Getting Help in Outlook — Opening Help — Using the Help Screen — The Help Toolbar — Searching for Help — Using the Table of Contents — Getting Help in a Dialog Box — Step-By-Step — Skill Sharpener
• Understanding and Customizing the Outlook Interface — Using the File Menu (Backstage View) — Using the Status Bar — Using the Mini Toolbar — Using Dialog Boxes — Using Right-Click Menus — Keyboard Shortcuts — Step-By-Step — Skill Sharpener
• Using the Outlook Panes — Using Outlook Today — Using the Navigation Pane — Using the Reading Pane — Using the To-Do Bar — Step-By-Step — Skill Sharpener
• The Quick Access Toolbar — Using the Quick Access Toolbar — Adding and Removing Buttons — Moving the Quick Access Toolbar — Customizing the Toolbar — Step-By-Step — Skill Sharpener
• Tabs and Groups — About Tabs — About Groups — About Option Buttons — Minimizing the Tab — Step-By-Step — Skill Sharpener
• Customizing the Ribbon — Getting Started — Adding or Removing Tabs — Arranging Tabs and Groups — Creating New Tabs and Groups — Customizing Group Commands — Resetting all Customizations — Step-By-Step — Skill Sharpener
• The Home Tab — New Commands — Delete Commands — Respond Commands — Quick Steps Commands — Move Commands — Tags Commands — Find Commands — Step-By-Step — Skill Sharpener
• The Send/Receive Tab — Send & Receive Commands — Download Commands — Server Commands — Preferences Commands — Step-By-Step — Skill Sharpener
• The Folder Tab — New Commands — Actions Commands — Clean Up Commands — Favorites Commands — Properties Commands — Step-By-Step — Skill Sharpener
• The View Tab — Current View Commands — Conversations Commands — Arrangement Commands — Layout Commands — People Pane Commands — Window Commands — Step-By-Step — Skill Sharpener
• Understanding Tab Setup — About Tabs in Outlook Items — The Message Tab — The Options Tab — The Appointment Tab — The Meeting Tab — The Contact Tab — The Task Tab — Step-By-Step — Skill Sharpener
• The Insert Tab — Include Commands — Tables Commands — Illustrations Commands — Links Commands — Text Commands — Symbols Commands — Step-By-Step — Skill Sharpener
• The Format Text Tab — Clipboard Commands — Font Commands — Paragraph Commands — Styles Commands — Editing Commands — Step-By-Step — Skill Sharpener
• The Review Tab — Proofing Commands — Language Commands — Step-By-Step — Skill Sharpener
• Composing E-Mail — Creating a New Message — Adding Recipients — Typing a Subject Line — Creating Your Message — Step-By-Step — Skill Sharpener
• Answering Mail — Replying to Messages — Forwarding Messages — Opening and Saving Attachments — Using the Attachment Previewer — Step-By-Step — Skill Sharpener
• Doing More with E-Mail — Adding Attachments — Creating Hyperlinks — Attaching Outlook Items — Using Themes — Step-By-Step — Skill Sharpener
• Viewing E-mail — Choosing a View — Arranging and Grouping Messages — Understanding Conversations — Sorting E-Mail — Filtering E-Mail — About AutoPreview — Step-By-Step — Skill Sharpener
• Using the Drafts Folder — Opening the Drafts Folder — Saving a Message as a Draft — Opening and Editing a Draft — Sending a Draft — Deleting a Draft — Step-By-Step — Skill Sharpener
• The Calendar — Opening the Calendar — Understanding the Home tab — Understanding the Calendar Tools Tab — Creating and Editing Appointments — Using the Daily Task List — Using the Calendar Navigation Pane — Customizing Calendar Views — Step-By-Step — Skill Sharpener
• The Contacts Folder — Opening the Contacts Folder — Understanding the Home Tab — Creating a New Contact — Editing Contacts — Using the Contacts Navigation Pane — Customizing Contacts Views — Step-By-Step — Skill Sharpener
• The Tasks Folder — Opening the Tasks Folder — Understanding the Home Tab — Creating a New Task — Editing a Task — Using the Tasks Navigation Pane — Customizing Tasks Views — Step-By-Step — Skill Sharpener
• The Notes Folder — Opening the Notes Folder — Understanding the Home Tab — Creating a New Note — Editing a Note — Using the Notes Navigation Pane — Customizing Notes Views — Step-By-Step — Skill Sharpener
• The Journal Folder — Setting Journal Options — Opening the Journal Folder — Understanding the Home Tab — Creating a New Journal Entry — Editing a Journal Entry — Customizing Journal Views — Step-By-Step — Skill Sharpener
• Case Study
• Review Questions

Course contents: Intermediate Level

• Managing Folders — Creating Folders — Renaming Folders — Moving Folders — Deleting Folders — Moving Messages to Folders — Step-By-Step — Skill Sharpener
• Using the Favorites List — Adding Folders to the Favorites List — Reordering Favorite Folders — Removing a Folder from Favorites — Expanding and Collapsing the Favorites List — Enabling and Disabling the Favorites List — Step-By-Step — Skill Sharpener
• Using Search Folders — Creating Default Search Folders — Creating Custom Search Folders — Using Search Folders — Modifying Search Folders — Step-By-Step — Skill Sharpener
• Searching in Outlook — Using the Search Box — About the Search Tools Tab — Setting Search Options — Searching for Contacts — Filtering E-mail — Step-By-Step — Skill Sharpener
• Using Rules and Cleanup Tools — Creating a Simple Rule — Modifying Rules — Using the Rules and Alerts Wizard — Marking a Message for Follow-Up — Cleaning up a Folder — Step-By-Step — Skill Sharpener
• Using Quick Steps — Using Quick Steps — Creating Quick Steps — Managing Quick Steps — Resetting Quick Steps — Step-By-Step — Skill Sharpener
• Configuring Categories — Setting up Categories — Assigning a Category to an Item — About Quick Click — Clearing a Category — Upgrading Categories — Using Categories in a View — Creating Category Search Folders — Step-By-Step — Skill Sharpener
• Managing Junk Mail — Using the Junk E-Mail Filter — Receiving Junk Mail — About the Phishing Filter — About Automatic Downloads — Applying Blocked and Safe Senders Lists — Step-By-Step — Skill Sharpener
• Basic Text Tools — Cutting, Copying, and Pasting Text — Using the Office Clipboard — Using Find and Replace — Checking Your Spelling — Step-By-Step — Skill Sharpener
• Formatting Text — Changing the Font Face, Size, and Color — Applying Text Effects — Highlighting Text — Changing Text’s Case — Using the Font Dialog — Clearing Formatting — Step-By-Step — Skill Sharpener
• Advanced Text Effects — Using the Format Painter — Applying a Quick Style — Changing the Style Set — Using Themes — Understanding Mail Formats — Step-By-Step — Skill Sharpener
• Formatting Paragraphs — Indenting a Paragraph — Changing Paragraph Spacing — Creating a Bulleted, Numbered, or Multilevel List — Adding Borders and Shading — Using the Borders and Shading Dialog — Step-By-Step — Skill Sharpener
• Adding Word Elements, Part One — Adding Tables — Adding Pictures and ClipArt — Adding Screenshots — Adding Shapes — Step-By-Step — Skill Sharpener
• Adding Word Elements, Part Two — Adding Text Boxes — Adding WordArt — Adding SmartArt — Adding Charts — Step-By-Step — Skill Sharpener
• E-Mail Accounts Overview — Overview of E-mail Account Types — Setting up a POP3, IMAP, or HTTP E-mail Account — Using Your Mailbox — Understanding the Send/Receive Tab — Setting Send/Receive Options — Step-By-Step — Skill Sharpener
• Configuring SMS Accounts — Setting up a Mobile Service Account — Viewing Text Messages — Creating a Text Message — Removing the Account — Step-By-Step — Skill Sharpener
• RSS — Setting up an RSS Feed in Outlook — Setting up an RSS Feed with Internet Explorer — Reading and Managing Feed Items — Sharing a Feed with a Friend — Removing an RSS Feed — Getting Help with RSS Feeds — Step-By-Step — Skill Sharpener
• About Microsoft Exchange Server — Understanding Microsoft Exchange Server — Setting up an Exchange Mailbox — How an Exchange Mailbox Works — Supported Versions of Exchange Server with Outlook 2010 — Step-By-Step — Skill Sharpener
• Managing Your Mailbox — Setting Permissions on Your Mailbox — Configuring Delegate Access — Viewing Another User’s Mailbox — Setting up the Out of Office Assistant — Using the Global Address Book — Step-By-Step — Skill Sharpener
• Managing Tasks and E-mail Messages — Recovering Deleted Items — Recalling Messages — Sending a Task Sharing Request — Responding to a Task Sharing Request — Viewing Another User’s Tasks — Step-By-Step — Skill Sharpener
• Managing Your Calendar — Sharing a Calendar — Responding to a Calendar Sharing Request — Viewing Another User’s Calendar — Using Schedule View — Step-By-Step — Skill Sharpener
• Scheduling Meetings with Exchange Server — Scheduling a Meeting — Using the Scheduling Assistant — Responding to a Meeting Request — Tracking Responses — Adding and Removing Attendees — Contacting Attendees — Cancelling a Meeting — Step-By-Step — Skill Sharpener
• Case Study
• Review Questions

Course contents: Advanced Level

• Attaching Outlook Elements to an E-mail — Attaching a File — Adding a Calendar — Adding a Business Card — Adding Other Outlook Items — Adding a Signature — Step-By-Step — Skill Sharpener
• Using Signatures and Stationery — Creating A Signature — Editing a Signature — Setting Signature Options — Using Signatures — Using Stationery — Step-By-Step — Skill Sharpener
• Changing Message Options — Setting Message Priority — Marking a Message for Follow-Up — Showing and Hiding Fields — Working with Multiple E-Mail Accounts — Requesting Delivery and Read Receipts — Step-By-Step — Skill Sharpener
• Setting Advanced Message Options — Adding Voting Options — Changing the Reply-To Address — Delaying Delivery — Saving Your Message outside Sent Items — Step-By-Step — Skill Sharpener
• Using the Outlook Options Dialog — Changing Mail Options — Changing Mobile Options — Changing Application Options (Advanced tab) — Step-By-Step — Skill Sharpener
• Advanced Calendar Options — Using the Time Zone Feature — Creating Recurring Appointments — Setting Calendar Options — Adding Holidays to Your Calendar — Room Finder? — Calendar Groups? — Contact Attendees? — Step-By-Step — Skill Sharpener
• Advanced Task Options — Creating Recurring Tasks — Assigning Tasks — Sending a Status Report — Marking a Task as Private — Changing Task Options — Step-By-Step — Skill Sharpener
• Advanced Contact Management Options — Showing Additional Fields — Marking a Contact as Private — Using the Communicate Group — Creating a New Contact Group — Editing Contact Groups — Step-By-Step — Skill Sharpener
• Advanced View Options — Creating a View — Adding Fields — Managing Views — Applying a View to Other Folders — Step-By-Step — Skill Sharpener
• Using Public Folders — What is a Public Folder? — Viewing Public Folders — Posting to a Public Folder — Creating a Public Folder — Step-By-Step — Skill Sharpener
• Linking Items — Linking Files — Linking Outlook Items — Linking a Business Card to an Outlook Item — Using the Journal to Link Items — Step-By-Step — Skill Sharpener
• Custom Forms — Creating Custom Forms — Publishing Custom Forms — Using Custom Forms — Applying Custom Forms to Existing Items — Using the Form Cache — Step-By-Step — Skill Sharpener
• Publishing Your Calendar — Publishing Your Calendar — Searching for Calendars Online — Opening another User’s Calendar — Using Overlay Mode — Saving Your Calendar — Step-By-Step — Skill Sharpener
• Installing the Social Network Connector — About the Social Network Connector — Installing the Connector — Setting up the Connector — Using the Connector — Step-By-Step — Skill Sharpener
• Using the Account Settings Window — Opening the Account Settings Window — Using the E-mail Tab — Using the RSS Feeds Tab — Using the SharePoint Lists Tab — Modifying Published Calendars — Modifying Address Books — Step-By-Step — Skill Sharpener
• Using Personal Folders — Managing Personal Folders — Creating Personal Folders — Setting a Personal Folders File as Default — Opening and Closing Personal Folders — Setting Personal Folders Properties — Step-By-Step — Skill Sharpener
• Managing Personal Folders — Setting AutoArchive Options — Archiving Manually — Mailbox Cleanup — Exporting Information — Importing Information — Step-By-Step — Skill Sharpener
• Using Outlook Profiles — Overview of the Mail Icon in the Control Panel — Creating a New Profile — Deleting or Viewing a Profile — Setting Profile Options — Choosing Your Profile — Step-By-Step — Skill Sharpener
• The Trust Center, Part 1 — Opening the Trust Center — Identifying Trusted Publishers — Managing Add-Ins — Setting Privacy Options — Step-By-Step — Skill Sharpener
• The Trust Center, Part 2 — Setting E-Mail Security Options — Controlling Attachment Handling — Automatic Download Settings — Dealing with Programmatic Access — Step-By-Step — Skill Sharpener
• The Outlook Address Book, Part 1 — Opening the Outlook Address Book — Components of the Outlook Address Book — Adding Entries — Editing Entries — Deleting Entries — Step-By-Step — Skill Sharpener
• The Outlook Address Book, Part 2 — Searching the Outlook Address Book — Options in the Outlook Address Book — Using the Outlook Address Book to Create Mail — Step-By-Step — Skill Sharpener
• Case Study
• Review Questions

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