Courseware and Training Materials

Course contents: Intermediate Level

• Managing Folders Creating, Naming, Renaming, and Deleting Folders — About Folder Types — About Folder Views
• Mail Management Tools Using the Rules and Alerts Wizard — Using the Organize Pane — Configuring Junk E-mail Options — Applying Blocked and Safe Senders Lists
• Search Folders Creating Search Folders — Customizing Search Folders — Using Search Folders — About Favourite Folders
• Finding Items in Outlook Using Find in the Tools Menu — Using Basic Search — Using Advanced Find — Finding Contacts
• Mail Formatting Features When Using Word as the E-mail Editor — Using the Outlook E-mail Editor — About Plain Text — About Rich Text Format — About Hyper Text Markup Language (HTML)
• Signatures Setting Signature Options — Creating A Signature — Using Signatures
• Printing and E-Mail Message Using Print Preview — About Print Styles — Using Page Setup — Printing a Selection
• E-Mail Accounts Overview Setting up Your E-mail Account — Overview of E-mail Account Types — Setting Send/Receive Options
• Microsoft Exchange Server Setting up an Exchange Mailbox — How an Exchange Mailbox Looks — How an Exchange Mailbox Works — Extra Features Available on Exchange
• POP3 Setting up a POP3 Mailbox — How a POP3 Account Looks — How a POP3 Account Works — Additional Features
• IMAP Setting up an IMAP Mailbox — How an IMAP Mailbox Looks — How an IMAP Mailbox Works
• HTTP Setting up an HTTP Mailbox — How an HTTP Account Looks — How an HTTP Account Works — Additional Features
• Advanced Calendar Options Recurring Calendar Appointments — Meeting Options — Adding Holidays to Your Calendar
• Advanced Task Options Recurring Tasks — Assigning Tasks
• Using Categories Assigning a Category to an Item — Creating Custom Categories — Using Categories in a View
• Using Views Using the Views List in the Navigation Pane — Using Column Headers — Using Arrange By in the Views Menu — Using Current View in the Views Menu
• Linking Items Linking a Calendar Item to a Contact — Linking a Task Item to a Contact — Linking a Mail Item to a Contact — Linking a Contact to Another Contact — Using the Activities Tab — Using Journal to Link Items
• Mail Merge Starting Mail Merge from Outlook — Starting Mail Merge from Word

Course contents: Advanced Level

• Managing Folders Creating, Naming, Renaming, and Deleting Folders — About Folder Types — About Folder Views
• Managing Personal Folders — Creating Personal Folders — Opening and Closing Personal Folders — Personal Folders Properties — Data File Management
• Managing Outlook Data AutoArchive Options — Archiving Manually — Mailbox Cleanup — Importing and Exporting Information
• Using Outlook Profiles Overview of the Mail Icon in the Control Panel — Creating a New Outlook Profile — Deleting or Viewing a Profile — Setting Profile Options
• The Outlook Address Book Components of the Outlook Address Book — Adding, Deleting, and Modifying Entries — Options in the Outlook Address Book — Using the Outlook Address Book to Create Mail
• Custom Forms Creating Custom Forms — Publishing Custom Forms — Applying Custom Forms to Existing Items — Using the Form Cache
• Information Management Features Setting Permissions — Viewing Another User’s Folder — Scheduling a Meeting — Assigning Tasks — Receiving Tasks
• Mail Features Outlook Web Access — Recalling or Resending a Message — Using Delegates — Configuring the Out of Office Assistant — Using the Global Address List
• Public Folders Viewing Public Folders — Creating a Public Folder — Posting to a Public Folder
• Faxing from Outlook System Requirements — Creating a Fax — Adding Fax Numbers to a Contact
• Outlook Security Settings Downloading Pictures and HTML Content — Internet Zone vs. Restricted Zone — Digital Signatures — Encrypting Messages
• Information Management Features System Requirements — Setting up Information Rights Management — Restricting Access to E-mail — Receiving E-mail Protected by Information Rights Management
• Outlook and Windows Launching Outlook when Windows Starts — About Outlook Colour Themes — Using the Outlook System Tray Icon — Using the Free/Busy Calendar Service
• Setting up Business Contact Manager Business Contact Manager Setup Wizard — Business Contact Manager Homepage — Business Contact Manager Folder List — Business Tools Menu — Business Contact Manager Toolbar
• Working With Business Contact Manager Data Creating a Database — Removing a Database — Using Shared Databases — Managing Your Database — Importing and Exporting Data
• Information Management Tools Interacting with Outlook — Generating Reports — Using the Product and Service Items List
• Accounts Creating New Accounts — Editing an Account — Account Views
• Business Contacts Creating a Business Contact — Editing a Business Contact — Business Contact Views
• Business Opportunities Creating an Opportunity — Editing an Opportunity — Opportunity Views
• Business History and Notes Creating a History Item — Creating a Business Note in an Item — Creating a Business Note Outside an Item — Viewing the Business History Folder
• Linking Items Link to Record — E-mail Auto-Linking