Courseware and Training Materials

What's included?
What’s included?
Available for delivery as a download from our web server or provided on CD, this courseware package includes the following resources to make your trainer’s life much, much easier.

This courseware package includes:

	Student Manual. Fully customisable. May be opened in any wordprocessor and changed to meet your exact needs.
	Trainer manual. Fully customisable with additional information for trainers.
	Ice breakers and class activities. Fully customisable. Delivered as a folder full of activities for your students.
	Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.
	PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.
	Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.
	Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.

To get started, just open this ‘Emotional Intelligence’ training courseware in your favourite word processor. You can fully customise the materials to suit your exact learning needs and include your own branding. Your own tailor-made course, delivered ‘off-the-peg’ and saving you thousands of pounds in development time and man-hours. Just press print and the perfect learning experience is yours to deliver.

Course outline
Course outline

Introduction

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference participants will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. This one-day course will give participants the EQ edge.

Participants will learn to:

• Understand what emotional intelligence means
• Recognize how our emotional health and physical health are related
• Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
• Understand the different emotions and how to manage them
• Create a personal vision statement
• Understand the difference between optimism and pessimism
• Validate emotions in others

Course contents

• Introduction and Course Overview You will spend the first part of the workshop getting to know participants and discussing what will take place during the workshop. Participants will also have an opportunity to identify their personal learning objectives.
• History of Emotional Intelligence This session outlines some of the milestones and important people who have contributed to the world of emotional intelligence.
• Emotional Intelligence Defined You will introduce a few definitions of emotional intelligence and then have participants create their own definition.
• EI Blueprint Next, you will cover skills and concepts behind identifying emotions, understanding and managing emotions, and using and communicating emotions.
• Optimism This session outlines the basics of optimism and how it differs from pessimism.
• Validating Emotions in Others In this session, you will give participants two models to validate emotions in others.
• Emotions This session will explore the seven primary human emotions.
• Setting Your Personal Vision Participants will explore their own emotions by looking at their principles, values, strengths, talents, potential obstacles, and relationships.
• Workshop Wrap-Up At the end of the workshop, students will have an opportunity to ask questions and fill out an action plan.

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