Delegation: The Art of Delegating Effectively Courseware and Training Materials

What's included?
What’s included?
Available for delivery as a download from our web server or provided on CD, this courseware package includes the following resources to make your trainer’s life much, much easier.

This courseware package includes:

	Student Manual. Fully customisable. May be opened in any wordprocessor and changed to meet your exact needs.
	Trainer manual. Fully customisable with additional information for trainers.
	Ice breakers and class activities. Fully customisable. Delivered as a folder full of activities for your students.
	Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.
	PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.
	Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.
	Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.

To get started, just open this ‘Delegation: The Art of Delegating Effectively’ training courseware in your favourite word processor. You can fully customise the materials to suit your exact learning needs and include your own branding. Your own tailor-made course, delivered ‘off-the-peg’ and saving you thousands of pounds in development time and man-hours. Just press print and the perfect learning experience is yours to deliver.

Course outline
Course outline

Introduction

Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This one-day workshop will explore many of the facets of delegation: when to delegate, and who to delegate to. We will also go through the delegation process step by step, to see where the pitfalls lie, and what we can do about getting around them.

Highlights of what participants will learn:

• Clearly identify how delegation fits into their job and how it can make them more successful;
• Identify different ways of delegating tasks;
• Use an eight-step process for effective delegation;
• Give better instructions for better delegation results;
• Ask better questions and listen more effectively;
• Recognize common delegation pitfalls and how to avoid them;
• Test your delegation skills

Course contents

• Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
• Why Delegate? To begin, participants will explore the advantages and disadvantages of delegation in small groups.
• What is Delegation? Next, participants will learn about the four basic steps to delegation and the different degrees of delegation.
• Pre-Assignment Review As a pre-assignment, participants were asked to complete a case study. During this session, you will discuss the answers.
• Picking the Right Person This session will give participants four tools to help them determine who to choose for what task.
• The Delegation Meeting Next, we will explore an eight-step process that participants can follow to ensure they cover all the bases when delegating.
• Levels of Authority This session will look at the four levels of authority you can give when delegating.
• Giving Instructions Participants will learn how to give better instructions, and then they will practice giving and receiving instructions through a group activity.
• Communication Skills One way to help employees accept your delegation is through effective communications. This session will look at three components of communication skills: listening, asking questions, and probing.
• Monitoring Delegation Next, participants will explore five ways of monitoring delegation.
• Practicing Delegation During this session, participants will work in small groups to complete a five part case study to give them hands-on practice with the skills learned so far today.
• Giving Feedback This session will give participants some tips on giving feedback. Then, participants will work on several different case studies to apply these tips.
• Becoming a Good Delegator To wrap up the day, we will look at the characteristics of a good delegator and some ways to evaluate your skills.
• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan

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