Windows XP Support and Administration

This practical five-day course will provide support professionals with the knowledge and skille necessary to administer and support Microsoft Windows XP. Topics covered by this course include:

• Architecture
• Installation and deployment
• Configuration and performance monitoring
• Troubleshooting
• Backup and printing

Target audience

This course is intended for IT professionals with the responsibility for managing Windows XP in a networked or stand-alone environment. Students should be familiar with the Windows 9x/NT4/2000 operating system. Experience with supporting Windows NT 4 or Windows 2000 would be beneficial. This course will help to prepare students for the following Microsoft Certified Professional exams:

• 70-270 Installing, Configuring and Administering Microsoft Windows XP Professional

Course content

Windows XP Architecture The Windows Family • System Architecture

Installing Windows XP System Requirements • Choosing a File System • Installation Process • Graphical Portion of Setup • Running Windows XP the First Time • Product Activation • Using the Setup Manager • Using Answer Files • Upgrading to Windows XP • Transferring User Settings using the USMT • Lab - Upgrading to Windows XP • Lab - Installing Windows XP

Deploying Windows XP The Remote Installation Service • Using RISETUP • Authorizing RIS • Configuring RIS • Creating RipRep Images • Answer Files With RIS • Creating a RIS Startup Disk • Using Third Party Cloning Software with SYSPREP • Lab - Performing a SYSPREP Deployment

Configuration Control Panel • Changing System Settings • Computer Name Tab • The Hardware Tab • Advanced • System Restore • Automatic Updates • Remote Control • Configuring Network Settings • Administrative Tools • Managing Software • Taskbar • Additional Control Panel Tools • Windows XP Registry • Value Entries • Editing the Registry • Lab - Configuring Windows XP • Lab - The Windows XP Registry

Booting Windows XP Boot Sequences • Core Boot Files • Editing the Boot.ini File • Troubleshooting the Boot Process • Advanced Startup Options • The Recovery Console • Lab - Booting

Managing Disks Disks and Partitions • Comparing Basic and Dynamic Storage • Simple and Spanned Volumes • Striped Volumes • Other Disk Management Issues • Lab - Working with Disks

File Systems File System Comparison • Choosing a File System • File Allocation Table (FAT) • New Technology File System (NTFS) • File Compression • Converting File Systems • Lab - Working with File Systems

Remote Computing Issues Supporting Mobile Users • Remote Connectivity • Configuring a Connection • Internet Connections • Virtual Private Networking • Managing Network Connections • Dial-in Security • Remote Utilities • Lab - Remote Access

Troubleshooting Error Categories • Boot Problems • Event Viewer • Windows System Information • Task Manager • Recovery and Rollback • Creating a Windows XP Boot Disk • Lab - Troubleshooting

Performance Monitoring Introduction • Performance Monitor Basics • Logging Performance • Lab - Performance Monitoring

Administering Windows XP Management Console • Run As • Managing Security

User Account Management Creating and Managing Accounts • User Profiles • Lab - Managing Users

Managing Files File System Features • Securing Files • Securing Folders • File and Folder Ownership • Auditing File Access • The EFS • Lab - Managing Files

Sharing Folders Understanding UNC Names • Caching • Default System Shares • Share Level Security • Lab - Sharing Folders

Backup Types of Backup • Tape Terminology • Backup and Restore Security • Backing Up Remote Machines • Using Windows XP Backup • Setting Backup Options • Scheduling a Backup • Restoring Data • Lab - Using Backup

Printing Windows 2000 Printing Terminology • Windows XP Printing Components • The Print Processor • Printer Drivers • The Printers Folder • Creating a Printer • Managing Printers • Managing Documents • Printer Security • Lab - Setting up a Printer

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