Exchange Server 2000 Support Skills

This five day course will teach support professionals the skills necessary to support Microsoft Exchange Server 2000.

The following topics are covered on this course:

• Active Directory
• Installing Exchange 2000
• Managing and Administering Exchange 2000
• Routing
• Public Storage
• The Internet
• Monitoring
• Instant Messaging

Target audience

This course is intended for network support professionals with the responsibility for supporting Microsoft Exchange Server 2000. This course will help to prepare students for the following Microsoft Certified Professional exam:

• 70-224 Installing, configuring and administering Microsoft Exchange 2000 Server
• 70-225 Designing and deploying a messaging infrastructure with Microsoft Exchange 2000 Server

It is essential that students have a good working knowledge of Active Directory and experience of supporting Windows 2000 networks. Knowledge of other messaging systems would be advantageous.

Course content

Active Directory Concepts What is a Directory? • Domains • Multiple Domains • Organisational Units (OUs) • Sites • Active Directory Standards • Active Directory Naming Conventions • Global Catalogue Servers • Operations Masters • Directory Replication • Conflict Resolution • Intra-Site Directory Replication • Inter-Site Replication

Overview of Exchange 2000 What is Exchange? • File-based messaging systems • Client-server based messaging systems • Core Components • Standards based • Organisational Overview • Administrative Overview • Key Features of Exchange 2000

Installing Exchange 2000 Requirements • Using Forestprep • Using Domainprep • Creating Administrative Groups • The Installation Process • Upgrade Considerations • Co-existence Issues

Managing Exchange 2000 The Exchange 2000 Toolkit • ADSI Edit • Schema Manager • Basic Security Issues • Delegation

Managing Recipients Recipient Policies • Mailbox Defaults • Creating Recipients • Creating Mailboxes • Creating Contacts • Creating Mail-Enabled groups • Bulk Account Creation • CSVDE Files • LDIFDE Files • Visual Basic Scripts • Managing Accounts

Administering Exchange 2000 Administrative Overview • Planning Administrative Groups • System Policies • Address Lists

Routing Routing Groups • Designing a Routing Group Topology • Creating Routing Groups • The Connectors • Route Selection • Link Status • Message Flow • Queuing • Message Tracking

Storage in Exchange 2000 Extensible Storage Engine (ESE) • The Exchange Installable File System (ExIFS) • Storage Groups • Indexing • Assigning a mailbox policy to a mailbox store • Backup and Restore

Public Storage Overview • Public Folder Stores • Public Folder Trees • Creating public folders • Forms • Indexing

SMTP Overview • Domain name system (DNS) • Virtual Servers • The SMTP Connector • Configuring SMTP

The Internet Internet Message Format • Supporting Remote clients using POP • Supporting Remote clients using IMAP • Configuring Protocols for Mailboxes • Supporting Newsgroups • Outlook Web Access

Monitoring Exchange 2000 Monitors • Critical or Warning states • Logging

Instant Messaging Overview • Installing

Glossary

Index

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