Outlook 2002 Introduction

On completion of this course, students will be able to use Microsoft Outlook 2002 to store and organize personal and business information. Students will learn how to send and receive e-mail, schedule meetings and appointments, create a list of contacts and manage tasks.

Target audience

Intending, new or recent Outlook users who need to get to grips with using the essentials of this electronic desktop information management system in a short space of time. No previous experience of Outlook 2002 is required, but students should have a basic understanding of PCs and the Windows environment. Knowledge of another Office XP application would be beneficial.

Course content

Getting started with Outlook 2002

E-mail messages Describe the role of Outlook in relation to a mail server, such as Microsoft Exchange • Compose a mail message by entering text • Use a mail template to compose a message • Address a message to one or more E-mail recipients • Format a rich text message • Insert a file attachment and signature • Change the priority of E-mail • Spell check E-mail • Send and receive and recall a message

Reading E-mail messages Set viewing options for a mail folder • Read a mail message and open a file attachment • Reply to or forward a message

Organising mail folders Navigate between different mail folders • Sort items in a folder • Flag a mail message • Find a particular message • Filter a view • Create a folder • Move items between folders • Delete or archive a mail message

Contacts and the Address Book Use an Address Book to address a message • Display different address lists • Find a name in an address list • Create, edit and delete a contact • Sort the contacts list and find a contact • View activities with a contact

The Calendar Navigate within the Calendar • Schedule an appointment or event • Schedule a multi-day event • Set a reminder • Modify or delete an appointment • Identify conflicting appointments • Schedule a recurring appointment • Customise the Calendar view • Publish the Calendar as a web page

The Task List Create a task • Update progress on a task • Delete a task • Change the view for tasks • Organise tasks using categories • Edit the Master Category List • Assign a task to another mail recipient • Accept or decline a task

Making notes Create and edit a note • Change the look of a note • Organise and find notes • Delete a note

Sharing data with Outlook and Office Create an new Office document within Outlook • Use the Office Clipboard • Integrate Outlook components and share data between items • Record an activity in the Journal

Planning meetings Plan a meeting and invite attendees • Add or remove meeting attendees • Reschedule or cancel a meeting • Accept or decline a meeting request • Propose a new time for a meeting • Schedule the use of a resource for a meeting

Printing from Outlook Define a print style for a particular item • Print a mail message • Preview and print from the Calendar • Print your appointments, tasks and contacts lists

Customising toolbars Add folders to the Outlook Bar • View hidden toolbars and float and dock toolbars • Customise a toolbar

Appendices SpeedKeys • Using E-mail Properly • Computer Viruses and E-mail • Glossary • IndexMeeting planning

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