Problem Solving and Decision Making Techniques

This 1-day course will help students to learn a rational process for problem solving, learn and practice creative techniques for generating solutions.

Target audience

Anyone whose work involves solving problems and making decisions.

Course content

Solving Problems What is a Problem? . Steps in Defining a Problem

Brainstorming Metaplan Metaplan Equipment . Metaplan Technique

Your Mind Is Better Than You Think!

The 'Fishbone Diagram'

Force-Field Analysis The Steps in Applying Force-Field Analysis

The Six Thinking Hats Why Hats? . Use of the Hats Other Ideas for Solving Problems . Use all Your Senses . Switch Off - Let it Simmer . Use Music or Nature to Relax . Sleep on it

Decision Making What is a Decision . The Decision Process . Style and Intuition . Systematic Approach . Intuitive Approach . Indecisiveness

Tools of the Trade Decision Analysis

Group Decision-Making Ten Decision Life-Savers

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