Facilitation Skills for IT Staff

This 2-day course will provide individuals with the skills needed to facilitate group activities in the working environment. Increasingly these days IT staff are asked to facilitate or 'run' meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end-users and IT people are meeting to discuss major projects. The course involves participants working on processes and procedures that result in successful meeting facilitation through the use of group and individual activities, exercises, formal inputs etc.

Target audience

All individuals who are asked to 'assist' with the running of a meeting to ensure it runs smoothly.

Course content

What is facilitation? Distinguish between facilitation and other roles and activities . Define facilitation . Consider how facilitation skills support events such as meetings, quality circles . Distinguish between People, Task and Process . Describe the key skills for a facilitator

Preparation for Facilitation Working with the meeting 'owner' . Allocating roles . Deciding on timings, agenda, participants . Pre-reading and thinking pointers

What does a facilitator need to know? Stages in group interaction . Skills required from a facilitator . Assessing your preferred facilitation style

Communication Skills Spotting behaviours . Communication styles using NLP information . Active listening . Questioning techniques

Observation Skills Observation . Recording . Judging behaviours and reactions

Intervention Skills When to intervene . Frequency of process reviews . Intervention by questioning . Intervention by controlling individuals . Intervention by time-keeping . Intervention on process and procedures . Intervention as an expert

Handling Difficult Participants Types of difficult participant . How to handle these difficult people . Using judgement . Trusting in group dynamics . Facilitation skills questionnaire

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