Essential Management Skills

This 2-day course aims to discuss, understand and practice some of the essential management skills needed to operate in today's working environment. This course contains several consolidation exercises.

Target audience

Newly appointed managers and supervisors who have to manage staff in the changing working environment of openness and empowerment.

Course content

Introduction to Management What is management? . What is effective management?

Leadership and/or Management What is leadership? . Basis of good leadership . Leadership versus management

Creating Trust and Openness Values of trust and openness . Johari Window . Self disclosure

Setting Objectives and Achievable Outcomes SMART objectives . Setting SMART objectives . Establishing evidence procedures

Communication Skills Active Listening . Questioning Techniques . Significance of non-verbal communications . Observation techniques . Motivation . Approaches to motivation . Motivational tools

Feedback Skills Giving and receiving feedback . Feedback rules

Coaching and counseling skills Difference between coaching and counselling . Importance of coaching . Coaching ideas

Dealing with poor performers Collecting evidence . Classifying evidence . Setting out the interview . Creating an improvement plan

Action Planning Individual action planning

About Courseware Company:: Instructor-led training courseware :: Self-study solutions :: Buy online today