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Communication Strategies
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Communication Strategies Training Materials
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Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this workshop is to help participants understand the impact their communication skills have on other people, and how improving these skills can make it easier for them to get along in the workplace.
This two-day workshop will also help you teach participants how to:
- Identify common communication problems that may be holding them back
- Develop skills in asking questions
- Identify what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically
- Enhance their ability to handle difficult situations
- Deal with situations assertively
Learn more... Course Outline
Target Audience
Our courseware is primarily purchased by five types of trainer; HR managers, corporate trainers, private training firms, educational institutions, or private consultants. The target audience varies on the instructor and the type of training required by a particular organization.
The students for this course are usually training staff or managers involved in training.
Prerequisites
No previous experience or training in communication is required, though students should possess basic numeracy and literacy and ideally have a basic understanding of using computers and software applications, such as Microsoft Word.
What You Actually Receive
- Student Workbook Customizable. Can be opened in Word and you can make any change you like. 1
- Instructor Guide Customizable. Offers additional instructor information. 2
- Ice Breakers and Activities Customizable. Choose from a folder filled with with activities to use in the classroom. 3
- Pre-Assignment Customizable. Evaluate your participants prior to the training and gain valuable insight to their expectations, needs and current understanding of the subject matter. 4
- Course Outline Customizable. Detailed course outlines help you stay on track. 5
- PowerPoint Slides Customizable. We’ve even done your presentation slides for you. 6
- Recommended Reading Lists Customizable. Provide you students with a summary of additional materials on the subject matter. 7
- Promotional Advertorial Customizable. Advertise your training internally or externally with these detailed sell sheets. 8
Courseware.co.uk is the only European organization authorized to sell Velsoft courseware. Velsoft Courseware offers training material as a customizable product and does so in a way that differentiates it in the workplace learning and performance market. Velsoft sells ‘courseware’. The term courseware has been around for years but, because of the Internet, courseware as a product has become a growing, preferred method of purchasing instructor-led training material. Courseware (short for course material in a software format) is considered software. In particular, it is software designed to eliminate prep time by providing proven, pre-written courses in an electronic format. The electronic aspect offers several key advantages such as instant access and customizable flexibility so the trainer can ‘localize’ the content.
As an instructor, you simply open this Communication Strategies course material in Microsoft Word (or any word processing program). You have the rights (for your location) to edit the content to suite you or your students’ needs. Instantly you have your course… we have saved you hundreds of hours, thousands of dollars and given you the confidence to walk into the classroom. All you do is simply print-on-demand as many course workbooks as you need – when you need them.
You Also Receive
- Customizable Rights are given on a per site location to edit the content to suit the training needs or corporate environment. 1
- Instantly Available Courses are instantly available as a download or can be shipped on CD. 2
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Proven
Velsoft courses are used every day by thousands of trainers in countries all over the world.
Before release, each Velsoft course is tested in the classroom and sent to beta testers. Some courses are also tested at St. Mary’s University via Kay Parker (for more detail see the last step in section titled How Courseware is Created). 3 - Easy to use All courses and materials are easily opened in Microsoft Word or any word processing program. 4
- Print-on-demand Instructors only print what they need, when they need it. 5
- Flexible Instructors can easily remove sections, combine courses, ‘localize’ examples, add new content, etc. 6
- Unlimited number of users Rights are sold on a per location basis. Each location is permitted to use the material with as many staff at the location as they like (including future training). 7
- No annual renewal fees Organizations are not required to pay renewal fees. 8
- Unlimited re-printing rights Ongoing use means organizations are not limited to the number of times they can reprint the course material. 9
Communication Strategies Training Outline
Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Self-Awareness Knowing your fears can help you address them. Participants will complete a self-confidence assessment and then the group will discuss fears and solutions
Communication During this session, you will help participants identify their strengths and weaknesses through a personal exercise and a role-play.
Communication Barriers After a large group case study, participants will work in small groups to discuss barriers to communication. Participants will also complete a short exercise to illustrate how these barriers apply to everyday life.
Asking Questions This session will examine questioning skills (including open questions, closed questions, and probing) through a lecture and a pairs exercise.
Listening Skills Participants will work on their listening skills by participating in two quizzes and a role play. We have also provided two lectures for the trainer.
Remembering Names To start the second day, participants will complete a list of the names of other participants. Then, the trainer can segue into a discussion on tips for remembering names.
Body Language To begin this session, the trainer will talk about the idea of body language in a lecture. Then, participants will complete a small group exercise and a large group exercise to explore the concept further.
Johari Windows The Johari Window is a way of looking at our self-awareness and our ability to ask feedback of others. We will look at the Johari Window in detail during this session.
Self-Image During this session, we will look at the things people determine from your appearance. Participants will explore this idea further using the pictures gathered from the pre-assignment. The session will conclude with a self-evaluation exercise.
Frame of Reference This session will explore our frame of reference and the assumptions that we make through a lecture, large group exercise, and group discussion.
Five Approaches to Relationships We will begin this topic with a short lecture. Then, participants will explore a particular approach of their choice in a small group. Next, each group will report their findings.
Assertiveness How we see ourselves has an impact on how we interact with others. Through lecture, case studies, and discussion, this session will investigate ways that participants can improve their self-image and thereby deal with difficult situations assertively and positively.
Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
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Content is available for many business disciplines as well as Microsoft Office, Adobe and many other training products. Essentially, we’ve packaged the classroom prep time into an affordable, effective product.
Bundle and Save
This course can be purchased individually or as part of the Career Development Bundle. Also included in this bundle are:
- Advanced Writing Skills Training
- Building Self Esteem and Assertiveness Skills Training
- Business Etiquette: Gaining That Extra Edge Training
- Business Writing that Works Training
- Communication Strategies Training
- Conflict Resolution: Dealing with Difficult People Training
- Creating a Dynamite Job Portfolio Training
- Customer Service: Critical Elements of Customer Service Training
- Getting Your Job Search Started Training
- Mastering the Interview Training
- Public Speaking: Presentation Survival School Training
- Public Speaking: Speaking Under Pressure Training
- Skills for the Administrative Assistant Training
- SpeakEasy: Conquering Your Fear of Speaking in Public Training
- The Minute-Taker’s Workshop Training
- Time Management: Get Organized for Peak Performance Training
- Working Smarter: Using Technology to your Advantage Training
- Writing Reports and Proposals Training
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