Courseware and Training Materials

What's included?
What’s included?
Available for delivery as a download from our web server or provided on CD, this courseware package includes the following resources to make your trainer’s life much, much easier.

This courseware package includes:

	Student Manual. Fully customisable. May be opened in any wordprocessor and changed to meet your exact needs.
	Trainer manual. Fully customisable with additional information for trainers.
	Ice breakers and class activities. Fully customisable. Delivered as a folder full of activities for your students.
	Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.
	PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.
	Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.
	Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.

To get started, just open this ‘Change Management’ training courseware in your favourite word processor. You can fully customise the materials to suit your exact learning needs and include your own branding. Your own tailor-made course, delivered ‘off-the-peg’ and saving you thousands of pounds in development time and man-hours. Just press print and the perfect learning experience is yours to deliver.

Course outline
Course outline

Introduction

Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by senior management. Managers who have an understanding of the dynamics of change are better equipped to analyze the factors at play in their own particular circumstances, and to adopt practical strategies to deal with resistance. This one-day workshop will help participants deal with change and will give them strategies to bring back to their employees.

Highlights of what participants will learn:

• Accept that there are no normal or abnormal ways of reacting to change;
• See change as an essential element that is positive;
• Recognize that adapting to change is all about attitude;
• Identify the stages of change we go through as we learn to deal with change;
• See change as an opportunity for self-motivation and innovation;
• Develop strategies for dealing with and accepting changes in their organization

Course contents

• Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
• What is Change? To begin the day, we will discuss some basics of change, including definitions and examples.
• The Change Cycle During this session, we will explore the three phases of William Bridges’ change cycle through lecture and small group work.
• The Human Reaction to Change This session will look at Daryl Conner’s interpretation of the human response to change through lecture and small group work.
• The Pace of Change We will look at how different people react to change in different ways and at different times through a lecture and a case study.
• The Pyramid Response to Change We will examine how employees, middle management, and upper management are affected by change.
• A Four Room Apartment This session will look at change using Claes Janssen’s four room apartment model.
• Dealing with Resistance During this session, we will examine the three keys to successful change.
• Adapting to Change This session will discuss how to become resilient to change through a lecture, personal case studies, and small group discussion.
• Strategies for Dealing with Change Now that we have looked at change using a number of models, we will look at five strategies that can help you deal with change.
• Managing Anger Change often makes people feel angry. We will look at some ways of dealing with our own anger and the anger of others through lecture and small group work.
• Managing Stress Change can also make people feel stressed. During this session, we will look at some stress management and relaxation techniques.
• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan

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