Courseware and Training Materials

What's included?
What’s included?
Available for delivery as a download from our web server or provided on CD, this courseware package includes the following resources to make your trainer’s life much, much easier.

This courseware package includes:

	Student Manual. Fully customisable. May be opened in any wordprocessor and changed to meet your exact needs.
	Trainer manual. Fully customisable with additional information for trainers.
	Ice breakers and class activities. Fully customisable. Delivered as a folder full of activities for your students.
	Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.
	PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.
	Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.
	Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.

To get started, just open this ‘Business Etiquette: Gaining That Extra Edge’ training courseware in your favourite word processor. You can fully customise the materials to suit your exact learning needs and include your own branding. Your own tailor-made course, delivered ‘off-the-peg’ and saving you thousands of pounds in development time and man-hours. Just press print and the perfect learning experience is yours to deliver.

Course outline
Course outline

Introduction

In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. Participants need business savvy and the ability to establish their self in a credible manner. A faux pas at the wrong time can damage your career. If participants are newly appointed to a management position, or if they interact with people they don’t know on a regular basis, this workshop can help them succeed. If participants want to enhance and polish their business image, or if they just want to avoid feeling uncomfortable in the corporate world, this workshop will allow participants to take a quantum leap forward in skill, sophistication, and confidence.

Highlights of what participants will learn:

• Finesse introductions-from shaking hands and using eye contact to remembering names;
• Dress appropriately for every business occasion;
• Feel more confident of their business communication in every situation;
• Use their business cards wisely;
• Perfect their handshake;
• Gain that extra edge that establishes trust and credibility

Course contents

• Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
• Fear of Embarrassment Fear of embarrassment from doing or saying the wrong thing is one of the most common sources of stress in a business or professional setting. We will look at some of the causes of embarrassment and some solutions.
• Test Your Business Etiquette As a pre-assignment, participants were asked to complete a quiz on etiquette. During this session, you will review our suggested answers; be prepared for some debate!
• The Handshake During the important first few minutes of a new relationship, a handshake is usually the only body contact between two people. We will discuss and demonstrate the five factors of a good handshake.
• Business Card Etiquette The exchange of business cards is a common ritual when meeting a new person. We will discuss some things to keep in mind when giving and receiving business cards.
• The Skill of Making Small Talk Being able to small-talk successfully is one of the most crucial skills a businessperson can develop, but it’s also one of the hardest. We’ll discuss some basic do’s and don’ts of small talk.
• Do You Remember Names? There are four keys to remembering names. We will discuss and practice each of them.
• Making that Great First Impression During this session, we will discuss some ways that participants can make sure their first impression is perfect.
• Dress for Success It’s always difficult to know just how to dress, particularly if you’re meeting new people. We will cover some basic guidelines and the details of particular dress codes. We’ll also talk about what the color of your clothes says to others.
• Business Dining This session will focus on the do’s and don’ts of business lunches. If possible, we recommend that you have participants practice an actual business lunch.
• E-mail and Telephone Etiquette How a businessperson presents themselves over the phone and via e-mail is just as important as their in-person impression. We’ll discuss some key points of telephone and e-mail manners in both a small group and a large group setting.
• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan

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