Business Ethics for the Office Courseware and Training Materials

What's included?
What’s included?
Available for delivery as a download from our web server or provided on CD, this courseware package includes the following resources to make your trainer’s life much, much easier.

This courseware package includes:

	Student Manual. Fully customisable. May be opened in any wordprocessor and changed to meet your exact needs.
	Trainer manual. Fully customisable with additional information for trainers.
	Ice breakers and class activities. Fully customisable. Delivered as a folder full of activities for your students.
	Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.
	PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.
	Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.
	Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.

To get started, just open this ‘Business Ethics for the Office’ training courseware in your favourite word processor. You can fully customise the materials to suit your exact learning needs and include your own branding. Your own tailor-made course, delivered ‘off-the-peg’ and saving you thousands of pounds in development time and man-hours. Just press print and the perfect learning experience is yours to deliver.

Course outline
Course outline

Introduction

This two-day workshop will help students to define a framework to make solving ethical dilemmas much easier. The content looks at tools that they can use when faced with an ethical decision as well as techniques to avoid getting stuck in a quandary. Best of all, case studies and exercises help them to practice making decisions in a safe environment.

Highlights of what participants will learn:

• Understand the difference between ethics and morals;
• Understand the value of ethics;
• Identify some of their values and moral principles;
• Be familiar with some philosophical approaches to ethical decisions;
• Identify some ways to improve ethics in their office;
• Know what is required to start developing an office code of ethics;
• Know some ways to avoid ethical dilemmas;
• Have some tools to help them make better decisions

Target audience

The Courseware Company’s products are typically purchased by IT and business skills training providers, schools and colleges or corporate training departments. Content can also be bought and customised by freelance trainers for their own customers.

Prerequisites

No previous experience or training is required, though students should possess basic numeracy and literacy and ideally have a basic understanding of using computers and software applications, such as Microsoft Word.

Course contents

• Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
• What is Ethics? To start the day, we will discuss what the words “ethics” and “morals” mean. Participants will also have an opportunity to identify some of their personal values.
• Taking Your Moral Temperature, Part One Before we begin discussing how to make good decisions, students will be asked to think about how they would respond to some sticky situations.
• Why Bother with Ethics? During this session, we will look at some of the payoffs of ethical behavior.
• Kohlberg’s Six Stages This session will explore Kohlberg’s six stages of moral development through a lecture and a small group exercise.
• Some Objective Ways of Looking at the World We will look at some classic philosophical approaches to problems during this session, including the golden rule, utilitarianism, and the categorical imperative. Participants will also apply these approaches to some hypothetical situations.
• What Does Ethical Mean? What seems to be the ethical choice can differ depending on what side of the dilemma you’re on. To illustrate this, we will look at the case of Merck Pharmaceuticals in a lecture and in small groups.
• Avoiding Ethical Dilemmas This session will examine some ways that we can avoid getting stuck in ethical dilemmas. Then, participants will apply the methods to a case study.
• Pitfalls and Excuses We can always find excuses to make the wrong decision. This session will look at some of the most common reasons for bad decisions and offer some thinking points.
• Developing an Office Code of Ethics This session will look at what a code of ethics should contain, how to determine if your company is ready for a code, and some sample codes of ethics.
• 22 Keys to an Ethical Office Ethics expert Nan DeMars has identified 22 keys to help make your office ethical. We will review these keys in a lecture, and then participants will be asked to identify some ways to use the ideas to help resolve areas of ethical concern in their office.
• Basic Decision Making Tools This session will look at a basic three-phase problem solving model and some problem solving tools.
• Ethical Decision Making Tools In addition to the basic problem solving tools covered in the previous session, there are some special tools that you can use to solve ethical problems. We will discuss some basic tools (such as the smell test and the shoe test) and some advanced tools (such as the Potter box and the Kidder process).
• Dilemmas with Company Policy It is possible that your company’s policies will place you in an ethical dilemma. This session will look at some things that you can do if this happens.
• Dilemmas with Co-Workers During this session, we will look at some ethical dilemmas that co-workers can create. First, we will discuss some basic tips in a lecture, and then participants will complete a case study.
• Dilemmas with Clients Clients can sometimes request that we do something unethical for a number of reasons. This session will examine some of the most common reasons. Then, participants will role play some possible scenarios.
• Dilemmas and Supervisors This session will cover some dilemmas you might encounter as a supervisor, and some dilemmas that supervisors might put you in.
• What to do When You Make a Mistake Let’s face the truth: we’re all human. We all make mistakes and make decisions that we wish we could take back. This session will examine Nan DeMars’ six-step plan for recovering from mistakes gracefully.
• Taking Your Moral Temperature, Part Two At the beginning of the workshop, participants were asked to think about how they would handle some sticky situations. Participants will now be asked to re-evaluate their decisions in light of everything they have learned.
• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan

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