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Anger Management: Understanding Anger - Yours and Others Training Materials

Fully Customizable

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.

The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome.

This workshop is to help give your trainees that edge by helping you teach participants how to:
- Recognize how anger affects your body, your mind, and your behavior
- Use the five-step method to break old patterns and replace them with a model for assertive anger
- Control their emotions when faced with other peoples’ anger
- Identify ways to help other people safely manage some of their repressed or expressed anger.

Learn more... Course Outline 

 

Target Audience

Our courseware is primarily purchased by five types of trainer; HR managers, corporate trainers, private training firms, educational institutions, or private consultants. The target audience varies on the instructor and the type of training required by a particular organization.

The students for this course are usually Anger Management staff or managers involved in Anger Management.

Prerequisites

No previous experience or training in Anger Management is required, though students should possess basic numeracy and literacy and ideally have a basic understanding of using computers and software applications, such as Microsoft Word.

What You Actually Receive
  • Student Workbook Customizable. Can be opened in Word and you can make any change you like. 1
  • Instructor Guide Customizable. Offers additional instructor information. 2
  • Ice Breakers and Activities Customizable. Choose from a folder filled with with activities to use in the classroom. 3
  • Pre-Assignment Customizable. Evaluate your participants prior to the training and gain valuable insight to their expectations,   needs and current understanding of the subject matter. 4
  • Course Outline Customizable. Detailed course outlines help you stay on track. 5
  • PowerPoint Slides Customizable. We’ve even done your presentation slides for you. 6
  • Recommended Reading Lists Customizable. Provide you students with a summary of additional materials on the subject matter. 7
  • Promotional Advertorial Customizable. Advertise your training internally or externally with these detailed sell sheets. 8

Courseware.co.uk is the only European organization authorized to sell Velsoft courseware. Velsoft Courseware offers training material as a customizable product and does so in a way that differentiates it in the workplace learning and performance market. Velsoft sells ‘courseware’. The term courseware has been around for years but, because of the Internet, courseware as a product has become a growing, preferred method of purchasing instructor-led training material. Courseware (short for course material in a software format) is considered software. In particular, it is software designed to eliminate prep time by providing proven, pre-written courses in an electronic format. The electronic aspect offers several key advantages such as instant access and customizable flexibility so the trainer can ‘localize’ the content.
 
As an instructor, you simply open this Anger Management: Understanding Anger - Yours and others course material in Microsoft Word (or any word processing program). You have the rights (for your location) to edit the content to suite you or your students’ needs. Instantly you have your course… we have saved you hundreds of hours, thousands of dollars and given you the confidence to walk into the classroom. All you do is simply print-on-demand as many course workbooks as you need – when you need them.

 

You Also Receive
  • Customizable Rights are given on a per site location to edit the content to suit the training needs or corporate environment. 1
  • Instantly Available Courses are instantly available as a download or can be shipped on CD. 2
  • Proven Velsoft courses are used every day by thousands of trainers in countries all over the world.

    Before release, each Velsoft course is tested in the classroom and sent to beta testers. Some courses are also tested at St. Mary’s University via Kay Parker (for more detail see the last step in section titled How Courseware is Created).
    3
  • Easy to use All courses and materials are easily opened in Microsoft Word or any word processing program. 4
  • Print-on-demand Instructors only print what they need, when they need it. 5
  • Flexible Instructors can easily remove sections, combine courses, ‘localize’ examples, add new content, etc. 6
  • Unlimited number of users Rights are sold on a per location basis. Each location is permitted to use the material with as many staff at the location as they like (including future training). 7
  • No annual renewal fees Organizations are not required to pay renewal fees. 8
  • Unlimited re-printing rights Ongoing use means organizations are not limited to the number of times they can reprint the course material. 9

Anger Management: Understanding Anger - Yours and Others Training Outline

Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

What is Anger? What exactly is anger? How does it affect us, our family, and our friends? What are the five dimensions of anger? We will provide a framework for you to discuss these questions with participants.

Managing Your Anger Whether we realize it or not, people often rationalize our anger by identifying the benefits. During this session, we will look at those “benefits” and identify the myths behind them.

The Anger Process There are two events which lead to anger, and there are specific coping strategies that we can use to mitigate the impact of those events. You will help participants identify those events and strategies through personal anger logs and a case study.

How Does Anger Affect Thinking? There are four specific ways in which anger can affect your thinking: magnifying, destructive labelling, imperative thinking, and making assumptions about what other people are thinking.

Managing Anger When a person begins to get angry, there are some specific verbal, physical, and mental strategies they can use to cope. During this session, you will discuss these strategies and help participants customize them.

Communicating Better Often people who are most angry are people who haven’t developed their communication skills to the level they would like, and as a result they feel frustrated and misunderstood. During this session, we will discuss the four-step message, listening skills, questioning skills, and three keys participants can use to unlock the best in people.

Behavior Types During this session, participants will work in small groups to discuss passive, manipulative, assertive, and aggressive behaviors.

Taking Control To wrap up the day, we will look at some ways to help participants take control of themselves and a situation to prevent becoming angry.

Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

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This course can be purchased individually or as part of the Human Resources Bundle. Also included in this bundle are:

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