Anger Management: Understanding Anger – Yours and Others Courseware and Training Materials

What's included?
What’s included?
Available for delivery as a download from our web server or provided on CD, this courseware package includes the following resources to make your trainer’s life much, much easier.

This courseware package includes:

	Student Manual. Fully customisable. May be opened in any wordprocessor and changed to meet your exact needs.
	Trainer manual. Fully customisable with additional information for trainers.
	Ice breakers and class activities. Fully customisable. Delivered as a folder full of activities for your students.
	Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.
	PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.
	Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.
	Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.

To get started, just open this ‘Anger Management: Understanding Anger – Yours and Others’ training courseware in your favourite word processor. You can fully customise the materials to suit your exact learning needs and include your own branding. Your own tailor-made course, delivered ‘off-the-peg’ and saving you thousands of pounds in development time and man-hours. Just press print and the perfect learning experience is yours to deliver.

Course outline
Course outline

Introduction

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. Participants don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.

The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This workshop is to help give the participant and their organization that edge.

Highlights of what participants will learn:

• Be better able to recognize how anger affects their bodies, their minds, and their behavior.
• Be better able to use the six-step method to break old patterns and replace them with a model for assertive anger.
• Be better able to control their own emotions when faced with other peoples’ anger.
• Be better able to identify ways to help other people safely manage some of their repressed or expressed anger

Target audience

The Courseware Company’s products are typically purchased by IT and business skills training providers, schools and colleges or corporate training departments. Content can also be bought and customised by freelance trainers for their own customers.

Prerequisites

No previous experience or training in Anger Management is required, though students should possess basic numeracy and literacy and ideally have a basic understanding of using computers and software applications, such as Microsoft Word.

Course contents

• Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
• What is Anger? What exactly is anger? How does it affect us, our family, and our friends? What are the five dimensions of anger? We will provide a framework for you to discuss these questions with participants.
• Managing Your Anger Whether we realize it or not, people often rationalize our anger by identifying the benefits. During this session, we will look at those “benefits” and identify the myths behind them.
• The Anger Process There are two events which lead to anger, and there are specific coping strategies that we can use to mitigate the impact of those events. You will help participants identify those events and strategies through personal anger logs and a case study.
• How Does Anger Affect Thinking? There are four specific ways in which anger can affect your thinking: magnifying, destructive labeling, imperative thinking, and making assumptions about what other people are thinking.
• Managing Anger When a person begins to get angry, there are some specific verbal, physical, and mental strategies they can use to cope. During this session, you will discuss these strategies and help participants customize them.
• Communicating Better Often people who are most angry are people who haven’t developed their communication skills to the level they would like, and as a result they feel frustrated and misunderstood. During this session, we will discuss the four-step message, listening skills, questioning skills, and three keys participants can use to unlock the best in people.
• Behavior Types During this session, participants will work in small groups to discuss passive, manipulative, assertive, and aggressive behaviors.
• Taking Control To wrap up the day, we will look at some ways to help participants take control of themselves and a situation to prevent becoming angry.
• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan

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